Terms and Conditions

Data Protection Statement

We have never disclosed or sold on any information about our online mail order or trade customers, nor will we ever do so. No card information is stored and we require this to be entered each time when ordering. Our trade and mail order customer information lists are maintained for reasons of servicing orders only. We will always respect and protect your privacy and any information you give to us.

Legal Identity

Winged Heart Stained Glass is the trading name of Mara Eagle and Drew Landsborough T/A Winged Heart Stained Glass. Trading Address: 7, The Old Brewery, Brampton, Carlisle, Cumbria, CA8 1TR, UK. VAT Number: 633 5083 52.

Ownership of rights

All rights, including copyright, in this website are owned by Mara Eagle and Drew Landsborough. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial, use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Eligibility to Order

When ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Accuracy of Content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed excluding delivery charges. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery options section of this website. Any Dollar or Euro prices are indicative only and do not reflect daily exchange rates. Payment will be taken in UK pounds sterling at the exchange rate prevailing on the day of the transaction.

While the colour reproduction is a close representation, every piece is individual and variations in the colour decoration do occur.

Ordering Errors

You are able to correct errors on your order up to the point at which you proceed to the payment page of our Checkout process.

Delivery Address

We deliver to countries overseas as well as within the UK and Channel Islands. As our delivery service requires a signature, we cannot deliver to PO Boxes.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered.

If you require any information concerning your order please telephone +44 (0) 1697 72166 or email info@winged-heart.com.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Inspection

You should inspect the products upon receipt please and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.

Payment

Payment can be made by any of the following methods; Visa, Mastercard, Electron, Delta and JCB. We cannot accept American Express cards. Payment will be debited and cleared from your account when you place your order. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Winged Heart Stained Glass, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Cancellation rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods. For further details of how to return goods please see our Returns Procedure on the Delivery Information page. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the goods to us. Your statutory rights are not affected.

If you want to cancel your order before despatch, please contact us either by telephone on +44 (0) 1697 72166 or by email at info@winged-heart.com.